Privacy Policy

Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure
of your information when you use the Service and tells you about your privacy rights and how
the law protects you. We use Your Personal data to provide and improve the Service. By using
the Service, you agree to the collection and use of information in accordance with this Privacy
Policy.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following
conditions. The following definitions shall have the same meaning regardless of whether they
appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party,
where “control” means ownership of 50% or more of the shares, equity interests,t or other
securities entitled to vote for the election of directors or other managing authority.
Company (referred to as either “the Company”
“We”
,
,
“Us” or “Our” in this Agreement) refers to
Grata Payments LTD, 352-901 3RD STREET WEST, NORTH VANCOUVER BC V7P 3P9
CANADA.
Cookies are small files that are placed on your computer, mobile device, or any other device by
a website, containing the details of your browsing history on that website, among their many
uses.
Country refers to: British Columbia, Canada
Device means any device that can access the Service, such as a computer, a cell phone, or a
digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Grata Payments website, Grata Payments account portal, and related
services.Service Provider means any natural or legal person who processes the data on behalf of the
Company. It refers to third-party companies or individuals employed by the Company to facilitate
the Service, to provide the Service on behalf of the Company, to perform services related to the
Service, or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through
which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or
from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Grata Payments LTD website, accessible from https://gratapayments.com
You means the individual accessing or using the Service, or the company, or other legal entity
on behalf of which such individual is accessing or using the Service, as applicable.
Types of Data Collected
We collect several types of information from and about users of our services, including:
Personal Data
While using Our Service, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you. Personally identifiable information may
include, but is not limited to:

Full name
Address
Email address
Phone number
Date of birth
Identification documents (e.g., passport, ID card, driver’s license)
Proof of address (e.g., bank statement, utility bill)
Financial information (e.g., bank account details, credit card information)

Business Information
For operating your corporate accounts, we may collect information about your business, such
as:

Business name
Registration number
Registration Address
Country of incorporation
Financial details (e.g., business bank account details)
Other

Transactional Data
In order to provide you with a Service and fulfill your requests, we may collect information about
the transactions you conduct through our services, including:

Payment details
Cryptocurrency transaction details
Currency exchange details
Transaction history
Other

Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g., IP
address), browser type, browser version, the pages of our Service that you visit, the time and
date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic
data. When You access the Service by or through a mobile device, we may collect certain
information automatically, including, but not limited to, the type of mobile device You use, Your
mobile device unique ID, the IP address of Your mobile device, Your mobile operating system,
the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or
when you access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store
certain information. Tracking technologies used are beacons, tags, and scripts to collect and
track information and to improve and analyze OurService. The technologies we use may
include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct
your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you
do not accept Cookies, you may not be able to use some parts of our Service. Unless you have
adjusted your browser settings so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files
known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that
permit the Company, for example, to count users who have visited those pages or opened an
email and for other related website statistics (for example, recording the popularity of a certain
section and verifying system and server integrity).Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal
computer or mobile device when you go offline, while Session Cookies are deleted as soon as
you close your web browser.
Channels of Your Personal Data Collection
We may collect information from and about you through:

Direct Interactions: when you provide information directly to us by filling out forms on

our website, registering for an account, conducting transactions, contacting us via
phone, email, or other means.

Automated Technologies: as you interact with our website, we may automatically

collect technical information using cookies, web beacons, and log files of events that
occur while you use the Service.

Third Parties: we may receive information about you from third parties, such as

business partners, verification services, public databases, marketing and advertising
partners
Use of Your Personal Data
The Company may use Personal Data for the following purposes:

To provide and maintain our Service: To process Your payment, virtual assets

transactions, currency exchange services, to manage Your account, to provide customer
support, and to monitor the usage of our Service.

To manage Your Account: To manage your registration as a user of the Service

(verifying your identity, conducting due diligence checks, processing payments and
withdrawals, maintaining transaction records). The Personal Data You provide can give
You access to different functionalities of the Service that are available to You as a
registered user.

To contact you: To communicate with you by email, telephone calls, SMS, or other

equivalent forms of electronic communication regarding updates or informative
communications related to the functionalities, products, or contracted services, including
your account, transactions, and necessary and reasonable security updates.

To manage your requests: To attend to and manage your requests to us.
To comply with legal obligations and manage risks: To comply with anti-money

laundering (AML) and counter-terrorism financing (CTF) laws, to detect and prevent
fraud, to conduct internal audits and investigations.

For business transfers: We may use Your information to evaluate or conduct a merger,

divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or
all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or
similar proceeding, in which Personal Data held by Us about our Service users is among
the assets transferred.

For Service improvement and other purposes: We may use your information for other

purposes, such as data analysis, identifyingusage trends, determining the effectivenessof our promotional campaigns, and to evaluate and improve our Service, products,
services, marketing, and your experience.
Retention of Your Personal Data and Recordkeeping
The Company will retain Your Personal Data only for as long as is necessary for the purposes
set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary
to comply with our legal obligations (for example, if we are required to retain your data to comply
with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Retention period may vary based on the type of information and the regulatory requirements
applicable to our business. We will retain records of transactions and other relevant information
for a minimum period of five (5) years.
This includes:

Records of transactions, including amounts, dates, and parties involved

Identification documents and verification records
Correspondence and communications related to transactions

The Company will also retain Usage Data for internal analysis purposes. Usage Data is

generally retained for a shorter period of time, except when this data is used to strengthen the
security or to improve the functionality of Our Service, or we are legally obligated to retain this
data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and
in any other places where the parties involved in the processing are located. It means that this
information may be transferred to — and maintained on — computers located outside of Your
state, province, country, or other governmental jurisdiction where the data protection laws may
differ from those of Your jurisdiction.
Your consent to this Privacy Policy, followed by Your submission of such information, represents
Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated
securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will
take place to an organization or a country unless there areadequate controls in place, including
the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We
have collected about You. Our Service may give You the ability to delete certain information
about You from within the Service. You may update, amend, or delete your information at anytime by contacting Us to request access to, correct, or delete any personal information that you
have provided to Us.
Please note, however, that we may need to retain certain information when we have a legal
obligation or lawful basis to do so.
Disclosure of Your Personal Data
We may share your personal information in the following situations:
With Service Providers: We may share your personal information with Service Providers who
perform services on our behalf, such as payment processing, identity verification, customer
support, marketing, and advertising.
For business transfers: We may share or transfer Your personal information in connection
with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of
all or a portion of Our business to another company.
With Affiliates: We may share your information with our affiliates, in which case we will require
those affiliates to honor this Privacy Policy. Affiliates include entities under common ownership
or control with us.
For Legal Reasons: To comply with legal obligations (to respond to subpoenas, сourt orders or
regulatory requests), to cooperate with law enforcement agencies and government authorities,
to protect and defend the rights or property of the Company, to prevent or investigate possible
wrongdoing in connection with the Service, to protect the personal safety of Users of the Service
or the public, to protect against legal liability.
With Your consent: We may disclose Your personal information for any other purpose with
Your consent.
Security of Your Personal Data
We have implemented appropriate security measures to protect your personal information from
unauthorized access, use, or disclosure. These measures include:
Encryption of data in transit and at rest
Access controls to limit access to your information
Regular security assessments and audits
Employee training on data protection and security practices
The security of Your Personal Data is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage, is 100% secure. While we strive
to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its
absolute security.Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal
requirements. We will notify you of any changes by posting the new Privacy Policy on our
website and updating the effective date. Your continued use of our services after any changes to
this Privacy Policy will constitute your acknowledgment of the changes and your consent to
abide by and be bound by the modified Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this
Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, you can contact us
by email: hello@gratapayments.com