Grata Payments Ltd is authorized by the Financial Transactions and
Reports Analysis Centre of Canada (FINTRAC) under the Money services business
(MSB), register reference M23141798, as a payment service
provider for money transfers, dealing with foreign exchange and virtual currencies.
By accessing and using our services, you agree to comply with and be bound by the
following terms and conditions. If you do not agree with any part of these terms and
conditions, you must not use our services.
When the word “Grata Payments”, “we”, “us”, “our” is used in these Terms, this
means Grata Payments LTD (https://www.gratapayments.com).
Any references to “Company”, “customer”, “you” or “your” in this Terms and
Conditions, mean the legal entity in whose name the service is provided and who is
agreeing to the Agreement.
Grata Payments usually communicates with you through email, text messages or
the Grata Payments app. Grata Payments will provide Account information and tell
you about any fraud, or suspected fraud, relating to your Account (if we are able
to). It is also how we will tell you if there is a security threat to your Account.
2. Eligibility
To use our services, you must be at least 18 years old and capable of
entering into legally binding agreements. By using our services, you
represent and warrant that you meet these eligibility requirements.
Additional verification requirements may apply based on the nature of the
transactions and the regulatory requirements.
3. Registration and Account
To use our services, you are required to register and open an account with us. We
open accounts for corporate entities and individuals. During the registration
process, you must provide accurate and complete information and keep your
account information updated. Failure to provide accurate information may result in
suspension or termination of your account.
Businesses and organizations can open corporate accounts to manage their
financial transactions. Company documents, company beneficial
owners’ and authorized signatories’ documents will be required to verify the
legitimacy and identity of the business and related individuals.
Individuals can open personal accounts to manage their financial
transactions. Identity verification will be required.
4. Compliance with Laws
By using our services, you agree to comply with all applicable laws and regulations,
including but not limited to anti-money laundering (AML) and counter-terrorism
financing and proliferation (CTF) laws. You agree not to use our services for any
illegal or unauthorized purpose. We can refuse to let you open or hold a Grata
Payments Account if you carry out any other business or activity that we are not
comfortable with.
We might ask for more information to meet our legal and regulatory
requirements. Please provide the required information quickly so that we will not be
forced to restrict our services to your account or terminate our business
relationship.
We also may ask you for more information if this is necessary to
successfully process your payment. Please provide the required information quickly
so that we will be able to fulfill your payment request.
5. Services
Payments: we provide payment services to facilitate the transfer of funds between
accounts. Payments can be made domestically or internationally, subject to
applicable fees.
Virtual Assets Transactions: we facilitate the buying, selling, and
transferring of virtual assets. Virtual assets transactions are subject to specific
terms and conditions, including market volatility and transaction fees.
Currency Exchange: we provide currency exchange services to convert one currency
to another at prevailing exchange rates. Currency exchange
transactions may be subject to fees.
6. Access to the Services
You manage your Account and related services through the Grata Payments
Account portal, which only you and the appropriate authorized persons will have
access to.
You can check all payments into and out of your Account through the
Grata Payments Account portal. This information will be available to you through
the Account portal until you close your Account with us.
Please ensure that you download all necessary information from your
account before initiating the closure process. Once the account is closed, access to
the Grata Payments Account portal and any associated information will be
permanently restricted.
The Agreement is binding on you, but you can authorize other people
(delegates) to carry out certain activities on your behalf. There are
different categories of delegates, all referred to in these Terms as
“authorized persons”. We will treat all instructions and actions by
authorized persons acting within the limits of their authority as if you had given that
instruction or carried out that action yourself. It is your
responsibility to withdraw your authority from, or impose limits on, any authorized
person (for example, if they are no longer employed by you). Any authorized person
must be 18 or over. You are also responsible for all their acts. For example, if they
lose their account credentials or their
security details, it is your responsibility to tell us in line with these Terms, although
you may ask them to tell us instead.
7. Fees and Charges
Individual tariffs: we know that different types of businesses need
different things, so we offer flexible tariffs to suit our customers. You can see them
via your Grata Payments Account portal. Different limits and restrictions will apply to
your Account depending on the type of the tariff you choose.
Fees: we charge fees for our services as outlined in your individual tariff. All fees are
subject to change at our discretion. You will be notified of any fee changes in
advance.
Compliance costs: you may be invoiced for some expenses which we bear during
compliance checks of your application in order to adhere to
industry regulations.
Taxes: you are responsible for any taxes applicable to your use of our
services. It is your responsibility to report and remit any taxes due to the appropriate
tax authorities.
8. Security
You are responsible for maintaining the confidentiality of your account information,
including your password and any other access credentials. You are responsible for
all activities that occur under your account. Notify us immediately of any
unauthorized use of your account or any other
security breach.
We ask you and all authorized persons to do all you reasonably can to
keep your (and their) security details safe. Security details include
usernames and any passwords that allow access to the Grata Payments Account
portal. Don’t share your security details with anyone other than a person who is
acting in line with regulatory requirements.
Contact us if your security details could be used without your permission!
9. Privacy
We are committed to protecting your privacy. Our Privacy Policy, which is available
on our website, explains how we collect, use, and protect your personal information.
By using our services, you consent to our collection and use of your personal
information in accordance with our Privacy
Policy.
To provide services under the Agreement we may need to collect
information about you (and any authorized person). In certain
circumstances that information may constitute ‘personal data’ for the
purposes of the Personal Information Protection and Electronic
Documents Act 2000. Under Personal Information Protection law, we are what is
known as the ‘data controller’ of your personal data.
By entering into the Agreement, you are giving us permission (and the
permission of any authorized person) to gather, store and process
personal information for the purpose of providing our services to you. This doesn’t
doesn’t affect any rights and obligations you or we have under data protection law.
You can withdraw your permission by closing your Account, which will end the
Agreement between you and us. If you do this, we’ll stop using your information for
the purpose of providing our services, but we may need to keep your information for
other legal reasons.
10. Intellectual property
We own all the intellectual property in our products (for example, the
content in the Grata Payments Account portal, and our logo). You must not use
our intellectual property as your own, except to enjoy our products. You also must
not reverse-engineer any of our products (that is, reproduce them after a detailed
examination of their construction or composition).
11. Limitation of Liability
To the fullest extent permitted by law, Grata Payments Ltd shall not be liable for
any indirect, incidental, special, or consequential damages,
including but not limited to lost profits, arising from or in connection with your use
of our services. Our total liability to you for any damages arising from or related to
these terms and conditions shall not exceed the total amount of fees paid by you to
the Company during the six months prior to the event giving rise to the liability.
We’ll do as much as reasonably possible to make sure that our services are not
interrupted and are accessible at a reasonable speed. However, we can’t guarantee
(except as required by law) that this will always be the case or that the services will
be free from faults. This is partly because we also rely on some third parties to
provide services to you. If you have a Grata Payments account, we will let you know
about any changes to our system that will affect your ability to use the Grata
Payments account.
12. Indemnification
You agree to indemnify and hold Grata Payments Ltd, its affiliates,
officers, directors, employees, and agents harmless from any claims,
losses, damages, liabilities, and expenses (including legal fees) arising from your
use of our services or any violation of these terms and
conditions.
13. Termination
We reserve the right to suspend or terminate your account and access to our
services at our discretion, without notice, if we believe you have
violated these terms and conditions or engaged in fraudulent or illegal activity or do
not comply with our AML policy or business risk appetite. You may terminate your
account at any time by providing written notice to us. Upon termination, you must
cease all use of our services and any
outstanding fees and charges will become immediately due and payable. When
your Account is closed and we owe you any money, for five years at least after your
Account has been closed, you’ll be able to contact
customer support and ask to send you the money we still hold for you.
14. Amendments
We may amend these terms and conditions at any time by posting the
revised terms on our website. Your continued use of our services after the posting
of any amendments constitutes your acceptance of the revised terms. It is your
responsibility to review these terms and conditions
periodically for any changes.
We also ask you to keep your details up to date and let us know
immediately if any information you’ve given us changes and we will update it.
15. Complaints
If you feel that we have not met your expectations in the delivery of our services
or if you have any other form of complaint, please let us know. You may inform
us by telephone or email using the contact details
provided in Clause 1.5. We will try to acknowledge any complaints you have
about your payment instrument or the service we provide to you
within 2 business days and resolve them within 8 weeks of receiving your complaint.
We have internal procedures for handling complaints fairly and promptly.
If you are still not happy once we have responded to your complaint then, if your
complaint falls within the Financial Ombudsman Service’s
jurisdiction, you may be able to take your complaint to the Ombudsman for banking
services and investments. Eligibility criteria and information on the procedures
involved are available on the following weblink (https://www.obsi.ca). Please note
the size of your commercial organization may impact your rights to use this channel
of complaint.
16. Governing Law
These terms and conditions shall be governed by and construed in
accordance with the laws of Canada. Any disputes arising from or in
connection with these terms and conditions shall be subject to the
exclusive jurisdiction of the courts of Canada.
You might prefer to exhaust our complaints procedures before taking legal
proceedings in court. However, if you wish to take legal proceedings in court, you
can bring proceedings in the courts of British Columbia.
17. Contact details
If you have any questions or concerns about these terms and conditions, please
contact us at:
Grata Payments Ltd
Registration Number: BC1427148
License Number: M23141798
352-901 3RD STREET WEST
NORTH VANCOUVER BC V7P 3P9
CANADA
Website: gratapayments.com
Email: [email protected]